Fast, friendly and reliable member support from our in-house call centre.

Whether your ATM card won’t cooperate, a transaction needs clarity, or you simply want guidance before making a financial decision, the Fortune Sacco Call Centre is your direct line to receiving help.
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Live Chat
Phone Support
  • Main Contact: 0111 054 300
  • Features:
  • Real-time assistance
  • Loan support
  • Mobile banking issues
  • Account updates & verification
Email Support
  • Email: info@fortune.co.ke
  • Use cases: Statements, Document requests or Escalations.
Live Chat
  • Responds in real time.
  • Ideal for quick questions and app support.

More Than Support. It’s Member Care

Because at Fortune Sacco, you are not just a 'client'. You are a valued member.

Call Centre FAQs

When should I contact the Call Centre?
You can call us whenever you need assistance with your account, transactions, digital services, cards, or general Sacco inquiries. If something doesn’t look right or you need guidance before making a financial decision, we are here to help.
What are the Call Centre operating hours?
Our Call Centre operates from 7AM to 10PM every single day including on weekends and holidays to support members when they need us most. For urgent matters such as lost cards or suspicious transactions, please contact us immediately.
How do you verify my identity when I call?
To protect your account, we may ask a few verification questions such as: ID number, Date of birth, Account details as well as Recent transaction information. This ensures only you can access your financial information.
Can you help me with mobile or internet banking issues?
Yes, our support team can guide you step-by-step to reset login credentials, troubleshoot issues, explain transactions, and navigate digital services, staying on the line until you’re completely comfortable.
Can I get information about loans and products through the Call Centre?
Absolutely. Our agents can explain loan products and requirements, guide you through application procedures, clarify repayment terms, and direct you to the nearest branch if needed.

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